Refund Policy

Last Updated: January 12, 2026

1. Our Commitment to You

At BOHO Furniture, we stand behind the quality of our handcrafted products. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help with our comprehensive refund policy.

Your Satisfaction is Our Priority

We offer a 30-day money-back guarantee on all eligible items.

2. 30-Day Return Window

You have 30 calendar days from the date of delivery to return an item for a full refund. To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • It must be in the original packaging with all tags attached
  • You must provide proof of purchase (order number or receipt)
  • The item must not be a custom or personalized order

3. How to Initiate a Return

1

Contact Our Support Team

Email us at labels.returns_email or call +1 (555) 123-4567 with your order number.

2

Receive Return Authorization

We'll provide you with a Return Authorization Number (RAN) and shipping instructions within 24-48 hours.

3

Pack and Ship the Item

Securely package the item in its original packaging and ship it to the address provided. Include your RAN on the package.

4

Receive Your Refund

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

4. Refund Processing

Processing Timeline

  • Inspection: 1-2 business days after we receive your return
  • Approval: Email notification sent within 24 hours of inspection
  • Refund: Processed to your original payment method within 5-7 business days
  • Bank Processing: Additional 3-5 business days depending on your financial institution

Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will appear as a credit on your statement. For other payment methods, please allow additional processing time.

5. Return Shipping Costs

We Cover Shipping If:

  • • Item is defective or damaged
  • • Wrong item was shipped
  • • Item doesn't match description

You Cover Shipping If:

  • • Change of mind
  • • Ordered wrong size/color
  • • No longer needed

6. Non-Refundable Items

The following items cannot be returned or refunded:

  • Custom or Personalized Items: Furniture made to your specifications
  • Clearance Items: Products marked as final sale
  • Gift Cards: Non-refundable and non-exchangeable
  • Assembled Items: Furniture that has been assembled or installed
  • Used Items: Products showing signs of use or wear
  • Items Without Original Packaging: Products missing tags, labels, or packaging

7. Damaged or Defective Items

If you receive a damaged or defective item:

  1. 1. Document the damage: Take clear photos of the damaged item and packaging
  2. 2. Contact us immediately: Report the issue within 48 hours of delivery
  3. 3. Choose your solution: We'll offer a replacement, repair, or full refund
  4. 4. Free return shipping: We'll cover all shipping costs for damaged items

8. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product:

  • Return the original item following our standard return process
  • Place a new order for the desired item
  • We'll process your refund and new order simultaneously to minimize wait time

Pro Tip: To ensure availability, place your new order before returning the original item.

9. Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company (it may take time before your refund is posted)
  3. Contact your bank (processing times vary)
  4. If you've done all of this and still haven't received your refund, contact us at support@bohofurniture.com

10. Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items with obvious signs of use or wear
  • Items not in their original condition or missing parts not due to our error
  • Items returned more than 30 days after delivery
  • Items damaged during return shipping (not properly packaged)

The refund amount will be determined based on the condition of the returned item and will be communicated to you before processing.

11. Restocking Fees

Good News! We do not charge restocking fees for standard returns. However, the following may apply:

  • Large Furniture Items: A 15% restocking fee may apply to items over $1,000
  • Special Orders: Custom items cannot be returned
  • Bulk Orders: Orders of 5+ items may incur a 10% restocking fee

Any applicable fees will be clearly communicated before you complete your return.

12. International Returns

For international orders, customers are responsible for return shipping costs and any customs fees. Refunds will be processed in USD and converted to your local currency by your financial institution. Please allow additional time for international returns to be received and processed.

13. Questions About Returns?

Our customer service team is here to help! Contact us through any of the following channels:

Email: returns@bohofurniture.com

Phone: +1 (555) 123-4567

Hours: Monday - Friday, 9:00 AM - 6:00 PM PST

Address: 123 Bohemian Street, Design District, CA 90210

14. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the new policy.

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